Complain to the Information Commission (ICO)
The ICO became the Information Commission on 30 September 2026. Its website is still ico.org.uk. (Source: legislation.gov.uk. Checked 25 October 2026.)
What to know first
- The ICO recommends you give the company a chance to finish its own complaint process first. But you can complain to the ICO at any time. (Source: ICO. Checked 25 October 2026.)
- "You should raise your complaints with us within three months of your last meaningful contact with the organisation." (Source: ICO. Checked 25 October 2026.)
- The ICO cannot award compensation, and cannot act as your representative. You can claim compensation from the company directly or through the courts. (Source: ICO. Checked 25 October 2026.)
- "It might help if you limit your complaint to around 500 words." Send only key documents. (Source: ICO. Checked 25 October 2026.)
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